Last updated: February 2026
This Privacy Policy describes how VeloraWell (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from this website (the “Site”) or otherwise use our services (collectively, the “Services”).
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller is:
Ardit Osmanaj
Feldbreite 8
30926 Seelze
Lower Saxony
Germany
📧 Email: support@velorawell.store
To provide the Services, VeloraWell collects and has collected over the past 12 months personal information about you from a variety of sources. The information we collect depends on how you interact with our website and Services.
In addition to the specific uses described below, we may use your personal information to:
Communicate with you
Provide, maintain, and improve our Services
Fulfill orders and provide customer support
Comply with legal obligations
Enforce our Terms of Service
Protect the security and integrity of our Services, customers, and business
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.
You may provide personal information when you:
Place an order
Create an account
Contact customer support
This may include:
Name
Shipping and billing address
Email address
Phone number
Payment confirmation and transaction details
Account login information
Communications with us
Providing certain information is necessary to use some features of our Services.
When you visit our Site, we automatically collect certain information, including:
IP address
Browser type and device information
Pages viewed and interaction behavior
Referring URLs
Time zone and network data
This information is collected using cookies, pixels, and similar tracking technologies.
We may receive personal information from third parties such as:
Shopify, which powers our online store
Payment processors, who process payments securely
Advertising and analytics partners, including Meta (Facebook), Google, or similar platforms
All such information is handled in accordance with this Privacy Policy.
If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:
Art. 6(1)(b) GDPR – performance of a contract (order processing, shipping, payments)
Art. 6(1)(c) GDPR – compliance with legal obligations
Art. 6(1)(f) GDPR – legitimate interests (security, fraud prevention, analytics, marketing, service improvement)
Art. 6(1)(a) GDPR – consent, where required (e.g. cookies or marketing communications)
We use personal information to:
Process payments
Fulfill and ship orders
Manage returns and refunds
Send order confirmations and updates
Provide customer support
Shopify processes personal data in accordance with its own Privacy Policy.
We may use personal information to:
Send promotional emails (where permitted)
Display relevant advertisements on third-party platforms
You can opt out of marketing communications at any time.
We use personal information to detect, prevent, and respond to fraud, abuse, or illegal activity.
We use cookies and similar technologies to operate and improve our website, analyze traffic, and personalize content.
For details on Shopify cookies, please visit:
https://www.shopify.com/legal/cookies
Where required by law, we use cookie consent mechanisms to obtain your consent before placing non-essential cookies or tracking technologies.
You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.
We recognize Global Privacy Control (GPC) signals where applicable and treat them as valid opt-out requests for targeted advertising.
We may share personal information with:
Service providers (payment processing, shipping, analytics, customer support)
Advertising and marketing partners
Legal authorities where required by law
We do not sell sensitive personal information.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
We retain personal information only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements
We implement reasonable security measures, but no system is completely secure.
Your personal information may be transferred to and processed in countries outside your country of residence, including the United States.
Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses (SCCs).
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at:
📧 support@velorawell.store
We will not discriminate against you for exercising your rights.
If you believe your data protection rights have been violated, you may contact us directly. You also have the right to lodge a complaint with your local data protection authority.
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
