At VeloraWell, your satisfaction is our top priority. We want you to feel confident and comfortable with your purchase.
We offer a 60-day satisfaction guarantee on all orders.
If you are not satisfied with your purchase for any reason, you may request a return within 60 days of receiving your order for a full refund.
To be eligible for a return:
- The return request must be made within 30 days of delivery
- The product must be returned in reasonable condition
- Proof of purchase is required
Damaged or Defective Products
If a product is damaged or defective, customers must contact customer service and provide appropriate evidence (such as photos or videos) so we can verify the issue and offer an appropriate resolution.
Please contact us within 7 days of receiving the item and include clear photos or videos showing the issue.
If your order is lost during transit, please contact us.
We will arrange a replacement free of charge.
Return Process
To start a return, please contact us at:
Include:
- Your full name
- Order number
- Reason for return
Our support team will provide you with return instructions.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed back to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
- Shipping is free on all U.S. orders
- Return shipping costs may be the responsibility of the customer unless the item is damaged, defective, or incorrect
- Original shipping costs (if applicable) are non-refundable
- Gifted or promotional items are non-refundable
- Returns requested after 60 days cannot be accepted
If you have any questions about our Return & Refund Policy, please contact us at:
